Three kinds of writing, one rule: we write down what we run. Letters state what we believe. Dispatches report what happened on our own operation. Definitions fix the vocabulary of a category being born.
The founding letter: the dashboard is a queue, agents end the operator contract, and authority — not operation — is the human role worth keeping.
What it looks like when agents run a real multi-location retailer overnight — including what broke, and why the ledger is the reason it stayed small.
The category, defined: deployment, governance, runtime, and evidence — and what separates an accountable agent from an automated mess.